|
|||||||||
|
| • New Customers
To perform purchases at CIAT's On-line Shop you must be registered at the Tax Information Services My CIAT. Click Here if you want to register. You can also register when processing the purchase or by clicking on Sign-up on the right column on CIAT's homepage, where the My CIAT Tax Information Services appears. If you have available a free global mail service, make sure that you register the ciat@ciat.org and ciatshop@ciat.org accounts to avoid our mail from being filtered. • Forgot your password? If you forgot your password, click on Forgot your password? , that is at the My CIAT Tax Information Service on the right column on CIAT's homepage or at the On-line Shop main page. Enter your user name and your secret question will appear; input your answer to your secret question and your “Password” will appear. • How can I change my password? You can change your password by logging into the My CIAT Tax Information Service, on the right column on CIAT's homepage . Login with your current password, select “Change Password” and then input the desired change. It is important to mention that the user name IS NOT subject to change. • Can I change my data? You can modify or update your data at any time, enter your login name in the My CIAT Tax Information Service entering into our web page (www.ciat.org) and select any of the following two options: “My Data” or “More Options”, if you select the latter click on the “My Data” option.
| |||||
| • Security protocol
Safe Shopping Guarantee
CIAT's On-line Shop uses the SSL security protocol of 128 Bits that assures privacy and security to our customers during all electronic transactions performed through credit cards. The Thawte Security Certificate, one of the most important security certification service providers for web servers, supports this technology.
|
|||||
• How to order at CIAT's On-Line Shop?
• Document search facilities at CIAT's On-Line Shop The Catalog search of CIAT's On-Line Shop, allows to search of documents by topic, author or key words. If you know exactly what document to buy, use the Document Search located in the “Catalog” placed in the upper Menu and write the name of the author, or the title of the document. For general search by thematic area, as well as for specific search by author, title or key words, use the search option located in the Catalog. Mark the thematic area and/or write the name or surname of the author or the title of the document and the search option will show you a list of documents that coincides with the search criteria indicated. • Adding documents to your shopping cart You can see the contents of your shopping cart by clicking on the corresponding button in the upper menu of the On-Line Shop and add other documents to the same by clicking on the button that indicates “Continue Shopping”. When you finish selecting documents, a list containing your order will appear, as well as form of delivery and the amount of your purchase. • Modifying or cancelling a purchase order Once all items of your interest have been included in the shopping cart, you can [only] add new items or delete electronic documents. Regarding printed documents you can modify your order, by altering the amounts to buy on the “Quantity” box or by eliminating some of them. To apply changes performed, click on the "Recalculate" button. If you wish to erase all items in your order, select "Empty Cart”. • How can I return to the shopping cart? You can always return to the shopping cart by clicking on "View Cart" located in the upper Menu. • How can I process my purchase? If you wish to send your order, be sure that the products listed are those you wish to buy. If you click "Checkout", a form will appear where you must introduce your credit card information. At this point, you will have the option to: • Fill in the necessary information regarding your credit card, then click on "Continue". • Cancel your order. • Order Number Once the first item has been added to the shopping cart, an order number is automatically assigned. This number should be used as a point of reference when inquiring on the status of an on-line order. • Payment Method Payments should be made in U.S. dollars, through Visa or MasterCard. As soon as the bank confirms that your payment has been credited to the CIAT current account, you will be sent an e-mail informing you about the delivery of the printed documents or compact discs included in your purchase order and/or you will be sent the electronic files acquired. • Approving your purchase order You will receive the approval or denial of the financial operation performed with your credit card. If the operation was approved a page will be displayed with your Order Number, date and purchase detail, you may print it as the Justification or Confirmation of your Order. Immediately thereafter, you will receive an e-mail from CIAT, confirming the detail of your order, form of delivery (in the case of document hardcopies) or instructions on how to download the e-files that you have bought. If the operation was denied you will receive a message indicating this circumstance.
|
|||||
• How do I download my electronic document purchases?
It's easy; you can download the files through My CIAT Tax Information Service by accessing our web page (www.ciat.org). Enter your login name and password and select “My Purchases”, then execute the option “Pending Downloads”. • Stipulated time to download electronic documents You have 21 days as from the day on which you made the purchase to download the electronic documents purchased. • Problems when downloading electronic documents? If you experience any problem with the electronic download, please inform us on the nature thereof to the following e-mail: ciatshop@ciat.org
|
|||||
• My purchases follow-up
You can verify the status of your purchases at the CIAT On-line Shop, through the My CIAT Tax Information Service by accessing our web page (www.ciat.org). Input your login name and password and click on the option “My Purchases”. Inquiries regarding the dispatch of paper documents or electronic document downloads may be done by e-mail, telephone or fax directed to Customer Service Center , and they will be attended Monday - Friday, during regular business hours [ 09:00 a 17:00 (- 5:00 GMT )]. Please indicate your Order Number for all inquires regarding your purchase.
• Deliveries – Prices Prices are subject to change without notice. Printed publications on paper or CD prices include postal charges. The CIAT's On-line Shop Catalog is the authoritative guide for prices. Prices charged to your order will be those prices in effect at the time that your order is processed. Printed publications on paper or CD are sent by certified airmail, which takes approximately 2 weeks to arrive to their destination. • My order has not arrived In the event that you do not receive your order in 2 weeks as from the purchase date, you have up to two months to file a claim, the same must be sent to the following e-mail: ciatshop@ciat.org. Your claim will receive priority treatment. Please have your Order Number when inquiring about an on-line order. • Can you send my purchase order to another postal address or person? Only in the case of printed material, you can request the delivery thereof to a postal address different from the one you have registered in the My CIAT Tax Information Service. Once you have selected the material of your interest , select (Process Purchase) where all your customer information will appear as well as a table in the lower part with the same fields (empty); fill in the fields with the information corresponding to the name of the person and postal address to which you wish to send the documents. (Please remember that this option is only valid for printed materials deliveries).
|
|||||
• Return policy
All sales are final. Returns of paperback documents and CDROM are accepted only when the CIAT's Customer Services Office makes an error. Do not return to CIAT printed documents or CD, until our Customer Service Center indicates you to do so.
Postal charges, duly documented and backed by the customer, because of the return of printed documents or CD will be recognized by CIAT, in the manner of credit in favor of the same.
• Inquiries on charges made to my credit card. If your inquiry concerns charges made to your credit card, you must include a billing statement with the referenced charges annotated.
|
|
